South Pacific Vacation Packages

The property was in disrepair, and dated. We had to have our room replaced with one that had a pop machine and ice machine that worked on our respective floor. We enjoyed our view of the Balagio fountains, from our room, but were unable to take any decent pictures because the windows were filthy. Overall a less than average stay, compared to other trips we have taken. Check in also took forever!

We were very comfortable; the accommodation was good, and the place was very quiet.

Great staff beginning with the Santos Colón who greeted us at the parking valet and actually walked us to the restaurant next door since our room wasn't ready. We had a corner suite on the 19th floor , amazing wraparound balcony ( unfortunately it was freezing but in the warmer months would be spectacular) Well appointed room , clean and stylish. A few small simple recommendations , 1. No place to hang the provided bathrobe in the bathroom , a hook by the shower would be prefect. 2. this sounds silly but the soap dishe is rectangular and the hand soap square. once the soap is wet it's almost impossible to remove from the soap dish. 3. the drapes at one time must have been automated push button but now has to be pulled by a rod. It's impossible to drag it fully closed and because of this the room at night isn't completely dark. I was only aware of this late at night and didn't feel like calling maintenance. The bar restaurant on the 22nd floor is spectacular and the young lady who attended us was a sweetheart. Coincidently she attended the same public school in Williamsburg my wife taught in for 30 years. Unfortunately I can't recall her name. She volunteered to take pics of my wife and I. She even surprised us with to glasses of champagne and desert float with sparklers for my birthday. We were sad to leave the next day ( not understanding the 11 AM check out) Must be a Brooklyn hotel thing , Manhattan it's always been 12PM. All in all a wonderful time

Very clean and very spacious

The shower is really nice